Your analytics say Google. Your customers say TikTok.
Firsthand asks every Shopify shopper how they found you, then sets that answer beside the channel your own data credited for the same order. Channel by channel, you see where the two disagree.
Stated vs. tracked
The channel that actually drove the sale often gets no credit.
Firsthand brings actionable data right into the dashboard. View what customers said right next to what your analytics recorded, then click to dive deeper into the data.
The dashboard
Business changing insights.
Customize the insights most relevant to your business, and track your brand health and attribution metrics in near real time, right in Shopify.
Customize your insights.
Tag your answers to surface insights unique to your business.
Response rates
A survey people finish.
Custom audiences
Ask relevant questions by defining your audiences based on what they purchased, how often they purchase, who referred them, and more.
Prebuilt templates
Not sure where to start? We've already done the hard part for you. Select from multiple templates customized by industry, goal, and average response rates.
Bring your own AI assistant
Connect the AI assistant you already use directly to Firsthand, included at no additional charge.
Pricing
Only $10 a month.
Most survey apps charge based on order volume or added features. Our goal is to support your growth, not punish it. We don't lock features behind paywalls, and we don't do long-term contracts.
- A response is one customer's submission. We don't count questions or clicks.
- No order-volume tiers. The price doesn't move when you grow.
- Export on every plan. CSV and a simple API, no upgrade required.
- Cancel and your exports keep working. Your history is yours.
- Remove our branding on any plan, free.
What's new
Newest features.
- MCP server. Bring your own AI assistant.
- Bring your history. Import your survey data from other survey platforms.
- Data deep dive. Click any insight on the dashboard to go deeper.
- Survey template library. Publish your first survey in less than 5 minutes.
- Audience exports. Target users on advertising and owned channels.
Bring your own AI
Connect your own AI assistant.
Firsthand has an MCP server. Connect Claude, ChatGPT, or your favorite AI assistant that already knows your business best. Ask questions about your data in plain English. Included on the base plan.
Switching
Bring your history with you.
Import past responses from Fairing, KnoCommerce, Grapevine, or a Delighted archive. Upload the export file straight from their app, no reformatting. Your trend lines pick up where they left off instead of starting at zero.